Privacy, in plain English

Last updated: May 2026 · Lookn is built by a tiny team. We treat your data the way we’d want ours treated.

The short version

Your journals and moods are yours. We don’t sell them. We don’t train AI on them. We don’t share them with advertisers.
We collect the minimum we need to make the app work and to fix it when it breaks.
You can delete everything in two taps from inside the app, or by emailing support@looknapp.com.
We never look at your journal contents. Support reads only what you choose to share in a support email.

What we collect

Just three buckets:

Account info. Your email and a password hash (we never see the password itself). If you sign in with Apple or Google, only the email they share with us.
Your content. Moods, journal entries, streaks, habits, dome settings, adventure progress, and similar app state. Stored linked to your account so it syncs across your devices.
Anonymous usage events. Counts like "opened journal," "completed task," "started adventure." These help us understand which features people actually use. They’re tied to a random ID, not to your name or email.
Anonymous web analytics. On looknapp.com we use Microsoft Clarity for aggregated, session-level diagnostics (clicks, scrolls, where things break). Clarity runs only on the marketing site, and only after you tap "Accept" on the cookie banner. It does not run inside the iOS or Android app, and it never sees your journal entries.

What we don’t collect

The text of your journal entries — for analytics, training, marketing, or anything else. Your words stay yours.
Your contacts, photos, calendar, location, or microphone — unless a specific feature explicitly asks and you say yes.
Advertising IDs. There are no ads in Lookn.

Who can see your data

You — through the app.
Our infrastructure providers (AWS for storage and authentication, Apple and Google for app delivery and in-app purchases). They process data on our behalf under their own privacy commitments. No one at these companies is browsing your journals.
Us — only in two cases: aggregated, anonymous numbers (e.g. "x% of users completed a streak this week"), or specific account data when you email support asking us to look at something.

Sharing & selling

We do not sell your personal information. We do not share it with advertisers, data brokers, or AI model providers. If we’re ever acquired, the same privacy promise has to come with the deal.

Your controls

Export. Email support@looknapp.com and we’ll send a JSON copy of everything tied to your account within 30 days.
Delete. Settings → Account → Delete Account, or email us. Deletion is permanent and complete within 30 days, except where law requires us to retain a record (e.g. tax records for purchases).
Stop notifications. Per-device in your phone settings, or inside the app.
Stop anonymous analytics. Settings → Privacy → Analytics → off.

Kids

Lookn is for users 13 and older. We don’t knowingly collect data from children under 13. If you’re a parent and think your child created an account, email us and we’ll delete it.

Security

Data is encrypted in transit (HTTPS/TLS) and at rest (AWS-managed encryption). Passwords are hashed with industry-standard algorithms. We can’t recover your password — only let you reset it. We follow least-privilege access: only on-call engineers can touch production systems, and only when they need to.

International users & GDPR / CCPA

Lookn is operated from Canada and our servers live in AWS US regions. By using the app you consent to your data being processed there. You have the right to access, correct, delete, or export your personal data, and to lodge a complaint with your local data protection authority. To exercise any of these rights, email support@looknapp.com — we’ll respond within 30 days.

Changes

If we make material changes to this policy we’ll notify you in-app before they take effect. The version date at the top of this page always reflects the latest update.

Contact

Questions? Comments? Concerns? Real human answers at support@looknapp.com.