Terms of Service

Last updated: May 2026 · The short, readable version — with the formal bits where they need to be.

1. Using Lookn

By creating an account or using the app, you agree to these Terms and to our Privacy Policy. You must be at least 13 years old. If you live somewhere that requires a higher age of digital consent (parts of the EU set this at 16), you must meet that age. If you’re using Lookn on behalf of an organization, you confirm you have authority to bind it.

2. Not medical advice, not for emergencies

Lookn is a wellness companion, not a healthcare product. Nothing in the app — moods, journals, breathing exercises, reflection prompts, AI suggestions, friend mode, your koko — is medical, psychological, or therapeutic advice. Using Lookn does not create a clinician-patient relationship of any kind.

Lookn is not for emergencies. If you are in crisis, thinking about hurting yourself, or worried someone else is in immediate danger, stop using the app and contact local emergency services:

• United States: call 911, or call or text 988 (Suicide & Crisis Lifeline).
• United Kingdom & Ireland: 116 123 (Samaritans).
• Canada: 9-8-8.
• Australia: 13 11 14 (Lifeline).
• Anywhere else: findahelpline.com.

If you are concerned about abuse of a child, dependent adult, or older adult, contact your local protective services. Lookn is not a mandated reporter.

3. Your account

You’re responsible for keeping your sign-in credentials safe and for everything that happens under your account. Tell us right away at support@looknapp.com if you think your account has been compromised. We may suspend or terminate accounts that violate these Terms, that we reasonably believe pose a risk to other users, or that we’re required by law to act on.

4. Your content

Anything you create in the app — journal entries, moods, custom adventures, koko names, friend-mode posts — belongs to you. To run the Service we need a limited, worldwide, royalty-free licence to host, store, sync, back up, and display that content to you and to the friends you choose to share it with. That licence is only for operating the app — it doesn’t let us publish, advertise, train AI on, or otherwise commercially exploit your content. It ends when you delete the content or your account.

If you share content in friend mode, you grant your chosen recipients a licence to view it within Lookn for as long as you keep it shared.

Feedback and suggestions you send us aren’t confidential and we may use them without restriction or compensation to improve the Service.

5. Acceptable use

• No illegal activity, harassment, threats, hate speech, or content sexualising minors.
• No impersonating other people or pretending to be Lookn staff.
• No reverse-engineering, decompiling, scraping, or interfering with the API.
• No automating accounts, sharing logins, or selling or reselling access.
• No uploading malware, exploits, or content that infringes someone else’s rights.
• No bulk extraction of other users’ content.

We may remove content or accounts that violate these rules, with or without notice depending on the severity.

6. Subscriptions, free trials, and refunds

Some Lookn features are paid (Lookn Plus and similar). Purchases go through Apple’s App Store or Google Play. By starting a subscription you agree that:

• It auto-renews. Your subscription renews on the cadence you selected (weekly, monthly, or annually) at the then-current price, until you cancel it.
• You cancel through the store. Manage or cancel any time in your Apple ID Subscriptions or Google Play Subscriptions settings. Cancellation takes effect at the end of the current paid period.
• Free trials roll into paid plans. If your subscription includes a free trial, we (or the App Store) will charge the then-current subscription price at the end of the trial unless you cancel before it ends.
• Refunds. Paid fees are non-refundable except where local consumer-protection law requires otherwise (e.g. the 14-day EU/UK withdrawal right for digital subscriptions before you start using them). Refunds for App Store and Play purchases are handled by Apple and Google under their own policies.
• Price changes. We may change subscription prices with at least 30 days’ notice. The new price applies at your next renewal — you can cancel before then if you don’t want it.

We never see your full payment card details. Apple and Google handle payment processing under their own terms.

7. Apple App Store terms

If you download Lookn from Apple’s App Store, the following also apply:

• These Terms are between you and Lookn, not Apple. Apple is not responsible for Lookn or its content.
• Apple has no obligation to provide any maintenance or support for Lookn.
• If Lookn fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) you paid for it. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
• Lookn, not Apple, is responsible for addressing any product-liability claims, claims that Lookn fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation.
• If a third party claims Lookn infringes their intellectual property rights, Lookn (not Apple) is responsible for the investigation, defense, settlement, and discharge of that claim.
• You represent that you are not located in a country subject to a US government embargo, or designated by the US government as a "terrorist supporting" country, and that you are not listed on any US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

8. Google Play terms

If you download Lookn from Google Play, you also agree to comply with the Google Play Terms of Service. Google is not responsible for Lookn and has no liability to you for it. Where Google Play’s terms conflict with ours on the points they cover, Google Play’s govern.

9. App licence

We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use Lookn on devices you own or control, only for personal, non-commercial use. You won’t copy, modify, distribute, sell, or lease any part of the Service. All rights not expressly granted are reserved.

10. Intellectual property

Lookn, the Lookn name, the koko character and other characters, the dome scenes, the wordmark and logos, and the underlying software are owned by us or our licensors and protected by copyright, trademark, and other laws. You may not use any of them without our written permission, except as the Service obviously permits (sharing your koko within friend mode, for example).

11. Copyright complaints (DMCA)

If you believe content on Lookn infringes your copyright, send a notice to support@looknapp.com with subject "DMCA Takedown" that includes: (a) your signature; (b) identification of the work; (c) identification of the infringing material and where to find it; (d) your contact info; (e) a good-faith statement that the use isn’t authorized; (f) a statement under penalty of perjury that the notice is accurate and that you’re authorised to act for the copyright owner. If you believe content was removed in error, you can submit a counter-notice with equivalent information. We terminate repeat infringers’ accounts at our discretion.

12. Friend mode and shared content

Friend mode is opt-in and limited to people you actively connect with. You’re responsible for what you share. We may remove shared content that violates these Terms. If someone reports content you’ve shared, we may share the minimum information necessary with that person to investigate.

13. Beta and experimental features

From time to time we release features marked "beta," "early access," or similar. Those features are provided as-is, may break, and may be modified or removed at any time without notice. Don’t rely on beta features for anything important.

14. Changes to the Service

Apps evolve. We may add, change, or remove features. For meaningful changes that affect your data or how the app works, we’ll let you know in-app. Continued use after a material change means you accept it; if you don’t, please cancel and delete your account.

15. Termination

You can stop using Lookn at any time and delete your account in Settings → Account → Delete Account. We may suspend or terminate your account if you violate these Terms, if we’re legally required to, or if continuing to provide the Service to you would expose us or other users to material risk. Sections that by their nature should survive termination (your content licence to us for as long as content exists, IP, disclaimers, liability limits, dispute resolution) survive.

16. Disclaimer of warranties

Except where prohibited by law, the Service is provided "as is" and "as available," without warranty of any kind — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted operation. We don’t warrant that Lookn will meet your requirements, be available at any particular time, or be free of bugs or errors.

17. Limitation of liability

To the maximum extent permitted by law, neither Lookn nor its team, affiliates, or service providers will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including lost data, lost profits, or loss of goodwill) arising out of or related to the Service, even if advised of the possibility. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim, or US $50, whichever is greater. Some jurisdictions don’t allow these limits, in which case they apply to the maximum extent permitted.

18. Indemnification

You agree to indemnify and hold Lookn, its team, affiliates, and service providers harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your violation of these Terms, your misuse of the Service, your infringement of any third-party right, or content you upload. We’ll let you know about any such claim and may take exclusive control of its defense.

19. Dispute resolution and arbitration

Please read this section carefully — it limits how disputes between us can be resolved.

Informal resolution first. Before filing anything, email support@looknapp.com with "Notice of Dispute" in the subject and a description of what’s wrong and what you want. We’ll have 60 days to try to resolve it directly.

Binding arbitration. If we can’t resolve it, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the ADR Institute of Canada (or an equivalent organisation we agree on), conducted in English in Toronto, Ontario. Either of us may bring an individual claim in small-claims court if it qualifies. Arbitration is private and final; the arbitrator’s award can be entered as a judgment in any court of competent jurisdiction.

No class actions. You and Lookn agree that disputes will be resolved only on an individual basis, not as a class, consolidated, or representative action. If a court decides this class-action waiver is unenforceable as to a particular claim, that claim (and only that claim) will proceed in court — the rest stays in arbitration.

Jury-trial waiver. To the extent permitted by law, you and Lookn each waive any right to a jury trial.

30-day opt-out. You may opt out of this arbitration agreement by emailing support@looknapp.com with "Arbitration Opt-Out" in the subject within 30 days of first agreeing to these Terms. Opting out doesn’t affect any other part of these Terms.

If you’re a consumer in a jurisdiction whose laws give you a non-waivable right to use a local court or alternative forum, nothing here removes that right.

20. Governing law and venue

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it, without regard to conflict-of-laws principles. Subject to the arbitration section above, the courts of Toronto, Ontario have exclusive jurisdiction, unless your local consumer-protection laws give you a different forum that can’t be waived.

21. Force majeure

We’re not liable for failure or delay caused by anything outside our reasonable control — including natural disasters, war, civil unrest, labour disputes, government action, network failures, third-party service outages, or pandemics.

22. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all our assets, on notice to you.

23. Entire agreement, severability, no waiver

These Terms, together with the Privacy Policy and any in-app notices we present at the time of a purchase, are the entire agreement between you and Lookn about the Service. If any part is found unenforceable, the rest stays in effect. Failing to enforce a right doesn’t waive it.

24. Changes to these Terms

We may update these Terms. For material changes we’ll give you at least 30 days’ notice in-app and (if applicable) by email. Your continued use after the effective date means you accept the changes; if you don’t accept them, please cancel and delete your account before then.

25. Contact

Questions about these Terms? Email support@looknapp.com.