Terms of Service
Last updated: May 2026 · The short, readable version.
TL;DR
- Use Lookn for personal wellness — not as medical advice or a substitute for a clinician.
- Be kind. Don’t use the app for anything illegal, abusive, or harmful.
- You own your content. You give us permission to store and sync it on your behalf.
- We can update or shut down features. We’ll tell you about big changes.
- Lookn comes "as is" — we do our best, but we can’t promise zero bugs or downtime.
1. Using Lookn
By creating an account or using the app, you agree to these terms. You must be at least 13 years old. If you’re using Lookn on behalf of an organization, you confirm you have the authority to bind that organization.
2. Not medical advice
Lookn is a wellness companion, not a healthcare product. Nothing in the app — moods, journals, breathing exercises, content, AI suggestions — is medical, psychological, or therapeutic advice. If you’re in crisis or need professional support, please reach out to a licensed clinician or local emergency services. In the US: call or text 988. In the UK: 116 123 (Samaritans). In Canada: 9-8-8.
3. Your content
Anything you create in the app — journal entries, moods, custom adventures, etc. — belongs to you. To run the service we need a limited license to store and sync that content across your own devices and to back it up. That license ends when you delete the content or your account.
4. Acceptable use
- No illegal activity, harassment, threats, or hate speech.
- No reverse-engineering, scraping, or abusing the API.
- No automating accounts, sharing logins, or selling access.
- No uploading content that isn’t yours or that infringes someone else’s rights.
We may suspend or terminate accounts that violate these rules.
5. Purchases & subscriptions
Some features are paid. Purchases go through Apple’s App Store or Google Play, and their refund and cancellation policies apply. You can manage or cancel a subscription in your phone’s App Store or Play Store settings. We don’t process payment cards ourselves and we never see your full card details.
6. Changes to the service
Apps evolve. We may add, change, or remove features over time. For meaningful changes that affect your data or how the app works, we’ll let you know in-app.
7. As-is, no warranty
We work hard on Lookn, but we provide it "as is" without any warranty — implied, expressed, or otherwise. To the maximum extent allowed by law, Lookn isn’t liable for indirect or consequential damages from using the app. If we are ever found liable, our total liability is limited to what you paid us in the last 12 months (or US $50 if you haven’t paid us anything).
8. Privacy
How we handle your data is covered separately in our Privacy Policy.
9. Governing law
These terms are governed by the laws of Ontario, Canada, without regard to conflict-of-laws principles. Any dispute will be handled in the courts of Ontario, unless your local consumer-protection laws give you a different forum.
10. Contact
Questions about these terms? Email support@looknapp.com.