How can we help?
A real human reads every email — usually replies within a day or two.
Talk to us
Email support@looknapp.com with your account email and what’s going on. Screenshots help. Include your phone model + OS version for app bugs.
Quick answers
How do I delete my account?
Open Lookn → Settings → Account → Delete Account. Or email us and we’ll handle it within 30 days. Deletion is permanent.
How do I export my data?
Email support@looknapp.com with the subject "Data export" and your account email. We’ll send a JSON file with everything tied to your account within 30 days.
Is Lookn free?
Yes — the core app is free on iOS and Android. Some optional features are available as in-app purchases. There are no ads.
I lost my streak — can you restore it?
Usually, yes. Email us with the date the streak broke and your account email. We can normally restore it within a day.
Where is my data stored?
On AWS servers in the US, encrypted in transit (HTTPS/TLS) and at rest. We never sell your data and we don’t train AI models on it. Full details in our Privacy Policy.
Cancel a subscription
iOS: Settings → [your name] → Subscriptions → Lookn. Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Lookn. We don’t process card details ourselves; the store handles cancellations and refunds.
Press & partnerships
Also at support@looknapp.com — pop "press" or "partnership" in the subject line and we’ll route it.